This guide provides details about resolving a 'program is busy' error message when sending emails from aACE. It is intended for general users.
Some Microsoft Outlook users encounter an error message when sending emails from aACE:
Clicking Switch To... or Retry buttons may cause FileMaker to crash. This is a known issue in FileMaker. The problem typically arises from a bit mis-match between FileMaker and Outlook.
Resolving the Issue
To avoid this error, ensure that your Outlook bit-version matches the version of FileMaker you use for aACE:
- The 64-bit version of FileMaker works with the 64-bit versions of Microsoft Office (e.g. Outlook).
Note: FileMaker Pro only comes in the 64-bit version. If you have been using the 32-bit version of MS Office, you must uninstall that version, then install the 64-bit version to sync up both applications. - The 32-bit versions of FileMaker and Microsoft Office/Outlook also appear to work, but this pairing is not guaranteed.
Note: If you are currently running 32-bit versions of FileMaker and Microsoft Office applications, and the error persists, your installation of FileMaker may have been corrupted and should be re-installed. - If you are running the "New Outlook" 16 for Mac and aACE will not open draft emails, try downgrading your version of Outlook to the previous version.