ACH Processing Co Portal and Reports

Payment Innovators + ACH Processing Company

Payment Innovators, the payment processor, uses ACH Processing Company to manage Automated Clearing House transactions within the ACH network. Once your company integrates with Payment Innovators and activates ACH payments, your administrator will be given access to the ACH Processing Company portal. In the portal, you can view and generate reports for transaction activity. 

Set Up

Logging In and Changing Password

1. URL: https://client.achprocessing.com/ach
2. Use your preset username to login received from Payment Innovators when ACH was set-up for you.
3. We suggest NOT changing the password so that Payment Innovators customer service is able to access your portal and assist with any questions.

Add a User

1. Click Customer Admin and then New User (left hand side)

1. Type in username, password, confirm password.
2. Confirm “Active” is checked
3. Select the permission level that is appropriate for the new user and click Submit

Set up Email Alerts for Returns

1. To setup email notifications for returned transactions, first go to Customer Admin then select Email Setup.

1. Under “Select Event,” choose “Return/Change Notification Imported”
2. The screenshot below shows an example of a return alert email. To get more details, you’ll need to login and run a report (instructions in the next section).

ACH Reporting/ Navigating the Portal

From the Main Home portal page, select ACHReport button in the upper right of the window.

A new Log-In is required. Enter your Username and Password.

Once logged in, Select the desired report from the drop-down list in the upper right of the window.

Reports

Report Builder

Select Report Builder from the drop-down list in the upper right of the window to get a list of all transactions.

The Filter fields differ based on the type of report you select from the drop-down. After selecting Report Builder, enter the Transaction Originated Start and End Dates. You may leave the rest of the fields blank to display all transactions that occurred within the date period. Alternatively, entering data into the filter fields will constrain the results accordingly.

To constrain results to only those  originated through your company: Enter SEC code to PPD 

Click “Run Report”

Pay special attention to the “Status” column. You will review the following:

• Pending. These are new transactions, waiting to close at end of day
• At SB. (at service bureau) typically day 2-4
• SB Remit. (funded to bank)
• Returned. (must take action, See Return Summary Report below)

Return Summary Report

Select Return Summary Report from the drop-down list in the upper right of the window to get a list of all transactions that have generated failures, ie. returned checks (i.e. insufficient funds, bad account number, etc.)

Select your date range, and Run Report. 

The Reason code column will give you a code that can be referenced to determine the action to be taken.

Use this article: ACH Return Code Explanations to lookup the Reason Code, explanation and suggested next step. Alternatively, this link https://www.vericheck.com/ach-return-codes/can also be used.

Remit Report

Select Remit Transactions from the drop-down list in the upper right of the window to get a list of all transactions that have  have been deposited into the bank account.

This report will show transactions originating at the service bureau with a status of File Transmitted, meaning the service bureau has completed depositing funds.

Manually Entering a Transaction

1. Select Transactions, then Input Transactions on the sub-menu.
2. Select the SEC Code “PPD” and give the transaction an “Entry Description”
3. Select type of account – Checking or Savings. This will then display the selection of Debit (pulling funds from an account) or Credit (sending funds to an account)
4. For Action Subtype, choose Automated Withdrawal (or Deposit)
5. Enter the information in the Routing Number, Account Number, and Amount and Company/Individual Name fields. Other fields are optional but may be used to transmit the required information.
6. Proceed to Transactions/Approval to review and approve the file.