This guide explains how to apply ACH payments to orders with PI. It is intended for advanced users.
Payments with Automated Clearing House (ACH) are processed through the aACE Payment Innovators (PI) integration. Before you can enter ACH payments for a customer, you must add their ACH information to their company record.
An ACH transaction is an electronic money transfer made between banks and credit unions across a network called the Automated Clearing House (ACH). ACH payments are possible when a customer gives you authorization to debit directly from their bank account(s). You must first obtain the customer's routing number and account number to use ACH payments.
You can check the status of your ACH transaction, view transaction activity, and manage email notifications through the ACH Processing Company portal. If you receive a return code for one of your ACH transactions, you must take action immediately. For more information on specific return codes and recommended actions, refer to Vericheck ACH return code explanations for R01-R33 and R34-R84.
Apply a Customer Payment to an Order
- From the Main Menu, go to Order Management > Orders.
- Locate the open order with a payment due.
- On the detail view, next to the Payment Due field, select the Add icon (
). - At the Enter Payment window, verify the Amount Due, then select ACH.
aACE automatically enters the customer ACH information from their company record.
- Select Apply Payment.
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