Updated Articles

  1. Processing Credit Card Chargebacks

    Presents steps for accounting for a credit card chargeback.
  2. Processing Refunds for Customer Credit Card Payments

    Provides steps for voiding receipts and processing partial refunds in the Receipts module.
  3. Processing Customer Overpayments

    Explains steps for handling an overpayment from a customer to ensure your records are correct.
  4. Processing Refunds for Vendor Purchases Made on a Credit Card

    Provides steps for processing refunds from vendors for items purchased with a credit card.
  5. Handling eCommerce Returns and Refunds

    Provides a list of guides for manually handling returns, cancellations, or refunds associated with web orders.
  6. Refunding Taxes on eCommerce Orders

    Presents steps to correctly account for sales tax in refunds for ecommerce orders.
  7. Troubleshooting Connectivity Issues

    Provides suggestions for initial troubleshooting when workstations are being disconnected after team members login to aACE.
  8. Troubleshooting Mac Errors About Unidentified Developers

    Provides steps for adjusting your Mac system preferences in order to install FileMaker.
  9. Receiving Incoming Shipments

    Provides steps for receiving incoming product, whether purchased from vendors or returned by customers.
  10. Creating Rate Cards

    Provides steps for setting up a new rate card and applying it to LICs, companies, and specific orders.