System administrators can submit aACE support tickets to support@aacesoft.com. When an aACE Support team member responds to your support ticket, it appears in your email inbox as an email. However, you can also view your support tickets using the Customer Portal.

Creating a New Account

If you have not submitted a support ticket to support@aacesoft.com, you must create a new account:

1. In a web browser, go to the aACE Customer Portal.
2. Select Sign up.
3. Enter your first name, last name, email, and password. 
   
4. Select Create Account.

Signing in to Your Account

If you have previously submitted a support ticket to support@aacesoft.com but have not accessed your account:

1. In a web browser, go to the aACE Customer Portal.
2. Select Sign up.
3. Select Forgot your password?.
4. Enter your email address, then select Send Reset Instructions.
5. In your email inbox, open the email from Teamwork Desk and select the password reset link.
   
6. Enter your new password, then select Change Password.